IT Helpdesk Specialist

Provide support to people and organizations using computer software or equipment and assist end-users having computer problems.  Operate within a formal help desk ticket queue system.

Essential Functions and Responsibilities:

• Pay close attention to customers when they describe their computer problems
• Assist end-users with submitted trouble-tickets or questions regarding software and hardware
• Ask customers questions to properly diagnose the problem
• Walk customers through the problem-solving steps
• Set up or repair computer equipment and related devices
• Install software and desktop systems
• Train users to use new computer hardware or software, including printing, installation, word processing, and email
• Give information to others in the organization about what gives customers the most trouble and other concerns customers have

• Use computers for long periods of time
• Adhere to company attendance requirements and able to work assigned schedules.
• Adhere to client, company and regulatory requirements and policies.

Qualifications:

Bachelor's degree preferred.  High school diploma or equivalent.  Requires solid computer knowledge with 0-2 years of related experience.

• Interpersonal skills. Must be patient and sympathetic, often helping people who are frustrated with the software or hardware they are trying to use.
• Listening skills. Able to understand the problem that the customer is describing and know when to ask questions to clarify the situation.
• Problem-solving skills. Able to identify both simple and complex computer problems, analyze them, and provide a proper solution.
• Speaking skills. Describe the solution to a computer problem in a way that a nontechnical person can understand.
• Writing skills. Strong writing skills for preparing instructions and email responses for employees and customers.

Current Openings for IT Helpdesk Specialist Jobs at Client Services, Inc. -CR