Quality Assurance Representative

The Quality Assurance Representative will monitor, review and assure collection calls are compliant with FDCPA, laws and both Client and Company requirements.

Responsibilities:

• Navigate and knowledge of CUBS system
• Monitor heavy volume of calls and complete evaluations daily
• View ACH authorizations and compliance reports and address any issues
• Report on non-compliant calls that violate collection standards and regulations.
• Use a computer and phone for long periods of time
• Adhere to company attendance requirements and work assigned schedule
• Adhere to client, company and regulatory requirements and policies.

Qualifications:

• Experience working knowledge of Excel.
• Ability to work in a fast-paced work environment and be able to meet strict deadlines.
• Must have concern for order, quality and accuracy, have the ability to prioritize, be detail oriented, teamwork and cooperation, and flexible.
• Must communicate effectively with superiors, colleagues, and outside individuals and sources.

Current Openings for Quality Assurance Representative Jobs at Client Services, Inc. -CR